How It Works
Legal Support & Patient Rights
We help international patients who experience serious issues with dental treatment in Türkiye and need guidance on next steps.
Legal support is free of charge for patients who booked and received their treatment through us. For other patients, legal support services are available for an additional fee.
Who Our Legal Support Is For
We support patients facing serious concerns about their dental treatment in Türkiye, including unresolved complaints or disputes.
- Dissatisfaction with outcomes or unresolved quality concerns
- Complications and difficulty getting answers
- Unexpected charges or warranty disputes
- Communication breakdowns with the clinic
Free for Our Patients, Fees for Others
If you travelled and received treatment through us, legal support is free. Other patients can still request help, but services may be fee-based.
Patients Treated Through Us
Free legal support- Case review and guidance at no cost
- Mediation and coordination included
- Referrals to licensed lawyers if required
Other Patients in Türkiye
Paid legal services- Fee-based case review and guidance
- Mediation and legal coordination may incur costs
- Pricing confirmed after initial evaluation
Exact pricing for non-network patients is discussed after we review your case and scope.
What We Can Help You With
Complaint guidance
How to structure your complaint and communicate with the clinic in a neutral, fact-based way.
Mediation & communication
Support with wording and mediation to seek a respectful resolution directly with the clinic.
Document review
Review of contracts, invoices, and messages to flag gaps and suggest next steps.
Formal letters
Help preparing clear, professional complaints or letters.
Attorney referrals
Introductions to licensed lawyers in Türkiye when representation is needed.
Patient rights education
Information on patient and consumer rights pathways in Türkiye.
What This Service Does Not Provide
- No guarantee of compensation or specific legal outcomes
- Not a substitute for independent legal advice from your own lawyer
- No public accusations or defamatory statements about clinics
- No medical decisions or diagnoses—we do not provide clinical care
Each case is unique; decisions rest with qualified legal authorities, lawyers, and courts.
How Our Legal Support Process Works
- Step 1Submit your details and documents
Share your situation, timeline, and supporting files for review.
- Step 2We review and outline options
You receive guidance on mediation, formal complaints, or legal referral.
- Step 3If needed, connect to lawyers
We can coordinate introductions to licensed attorneys in Türkiye.
- Step 4Follow-up and next steps
We keep communication open until the case is resolved or closed.
Free vs paid pathways depend on whether you received treatment through us (free) or independently at another clinic (fees may apply).
What Documents Help Us Help You
- ✓Treatment plans and consent forms
- ✓Invoices and proof of payments
- ✓Screenshots of clinic conversations (WhatsApp/email)
- ✓Before/after photos
- ✓X-rays or imaging (if available)
- ✓Travel dates and clinic contact details
General Information About Patient Rights in Turkey
Patients have the right to clear information and informed consent.
Consumer and patient protection pathways exist; disputes can be raised through formal channels.
This is general information, not formal legal advice; consult a licensed lawyer for legal guidance.
Mediation or Legal Action: What Is Right for You?
Mediation
Often faster- Focus on reaching agreement with the clinic
- Lower cost and shorter timelines
- Suitable for many disputes
Legal action
May be required- For serious or unresolved cases
- Requires licensed lawyers; outcomes not guaranteed
- Longer timelines and formal processes
Patients treated through us may receive free mediation support; external patients may pay fees based on scope.
Confidentiality and Privacy
Information and documents are treated confidentially and used only to evaluate and handle the case.
Nothing is shared without explicit consent, except where required by law.
Legal Support – Frequently Asked Questions
Yes. If you booked and received treatment through our organisation, legal support services are free of charge.
Reminder: Free for patients treated through us; fee-based for others. This page is informational, not legal advice.
Request a Case Review
Send details and documents so we can evaluate if your case qualifies for free support (if treated through us) or a paid service (for others).
Case Intake Form
Reminder: Free for patients treated through us; fees may apply for others. We provide guidance, not guaranteed legal outcomes.
